If you do not agree with any of their provisions, we ask that you refrain from purchasing the service.
11 Humans is a platform operated by ELEVEN HUMANS SAS, RUT (Uruguayan Taxpayer Registration No.) 220720430019, domiciled at Luis Lamas 3192, Montevideo, Uruguay. In this document, references to “we,” “us,” “11 Humans” or “the platform” refer to said company. References to “you” or “the User” refer to the natural person or legal entity that purchases the service.
1. Description of the Service
11 Humans is a digital mental data platform applied to sports. The platform makes it possible to assess, integrate and interpret cognitive, emotional and neurophysiological state data of athletes, with the aim of explaining and enhancing their performance.
The platform is a methodological support tool. It does not replace the User’s professional judgment and does not constitute a clinical, medical or psychological diagnosis. Any decisions the User makes regarding their athletes or patients are the User’s sole responsibility.
2. User Account
To use 11 Humans, the User must create an account by providing truthful and up-to-date information. The User is responsible for maintaining the confidentiality of their access credentials and for all activities carried out from their account.
Sharing the account with third parties is prohibited. If shared use, suspicious access or fraudulent activity is detected, 11 Humans may suspend the account without prior notice.
3. Purchase, Free Trial and Payments
How the service is purchased
The service is purchased entirely online, in the following steps:
- The User completes the registration form available at elevenhumans.com/en/signup, providing their contact details and those of their organization.
- 11 Humans creates the account under the free trial mode and sends the access credentials to the email address provided.
- The User accesses the platform at app.elevenhumans.com and uses the service during the trial period.
- To continue with full access at the end of the trial, the User selects a plan from their own account and enters their payment details. The paid subscription begins at that time.
The current plans, their prices and their limits are published in the plans section of this site and within the platform. The Clubs plan is quoted according to the required scope and may be formalized through a separate agreement; in that case, these Terms apply on a supplementary basis to said agreement.
Free trial
The free trial lasts 5 calendar days and does not require a credit card. No payment method is requested to start it and no charge whatsoever is made during that period.
At the end of the 5 days, no automatic charge is generated. The account switches to read-only mode, with limited access to the information already uploaded: the User keeps their account and their data, but cannot continue using the full functionality of the platform.
Upgrading to a paid plan is always an express action by the User. To regain full access, the User must select a plan from their account and enter their payment details. Only at that time is the first charge generated and does the automatically renewing subscription described below begin.
The free trial is offered once per User or organization. 11 Humans may limit or deny successive trials when it detects duplicate registrations aimed at extending the free period.
Subscription model
The service is provided on a subscription basis. The price and the billing frequency (monthly or otherwise) are disclosed to the User before purchase. Plans are sold with monthly billing; for annual billing, please write to aviv@elevenhumans.com.
Advance payment
The User shall pay the subscription at the beginning of each period, through the payment methods enabled on the platform (credit or debit card, bank transfer, international payment gateways, among others). Payment processing is handled by specialized providers; 11 Humans does not store its Users’ full card details.
Automatic renewal
The subscription renews automatically at the end of each period, until the User cancels it.
Non-payment
In the event of a declined, late or missed payment, 11 Humans will suspend access to the platform immediately. Access will be reactivated once the outstanding balance has been settled.
Price changes
11 Humans may change its prices by notifying the User by email at least thirty (30) calendar days in advance. If the User does not agree, they may cancel the subscription before the new price takes effect.
Currency and taxes
Published prices are expressed in United States dollars (USD) and include Value Added Tax (Impuesto al Valor Agregado, IVA). Any additional taxes applicable in the User’s jurisdiction shall be the User’s sole responsibility, unless otherwise provided by law. If the User’s payment method operates in another currency, the conversion and any associated charges are determined by the User’s issuing institution.
4. Cancellation and Refunds
The User may cancel their subscription at any time, without penalty, by requesting cancellation from their account on the platform or by writing to the contact email address. Cancellation will take effect at the end of the period already paid for, and access will be maintained until that time. Accordingly, the current monthly period is billed in full and is not prorated.
No refunds will be issued for partially used periods, unless applicable law provides otherwise. Notwithstanding the foregoing, 11 Humans will refund the corresponding amounts when a billing error, a duplicate charge or a charge made after an effective cancellation is verified.
Where the User qualifies as a consumer under Law No. 17,250 of the Oriental Republic of Uruguay (Ley N° 17.250), the User may exercise the right of withdrawal with respect to the first purchase within five (5) business days following its formation, without stating any reason and at no cost, by notifying the contact email address indicated in Section 13.
Once the subscription has been canceled, the User retains read-only access to the information already uploaded and may request the deletion of the data in accordance with Section 6 and the Privacy Policy.
5. Use of the Platform
The User undertakes to use 11 Humans in a professional and ethical manner. In particular, the User agrees to:
- Use the platform in accordance with the professional regulations applicable to their activity.
- Not share, assign or transfer their access credentials.
- Not use it for illegal, fraudulent or unauthorized purposes.
- Not copy, decompile, reverse engineer or create derivative works of the platform.
- Not introduce viruses or malicious code, nor attempt to breach the security of the system.
- Respect the ethical and deontological framework of their profession in any use of the data and reports generated.
6. Athlete and Patient Data
This clause contains essential obligations of the User. Please read it carefully.
Legal framework
The processing of personal data is governed by Law No. 18,331 of the Oriental Republic of Uruguay (Ley N° 18.331) and its regulatory decree. Where athletes or patients are located in other jurisdictions, local regulations may also apply (among others, Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados) or Argentina’s Law No. 25,326 (Ley 25.326)). In all cases, the most protective standard shall apply.
Roles of the parties
The User acts as the data controller with respect to the data of their athletes or patients: the User determines what data is uploaded, for what purpose and for how long. 11 Humans acts as the data processor: it processes said data following the User’s instructions and in accordance with these Terms.
Sensitive data
Some of the data uploaded to the platform may constitute sensitive data (emotional state, cognitive performance, psychological health). The User undertakes to handle such data with the highest level of care and confidentiality, in accordance with applicable regulations.
Informed consent
By uploading data of an athlete or patient, the User represents and warrants that they have obtained that person’s informed, free, prior, express and unequivocal consent. In the case of minors, the User represents that they have obtained the authorization of the legal representative(s) and, where appropriate, the assent of the minor, in accordance with the minor’s age and maturity. The User shall hold 11 Humans harmless from any claim, penalty or damage arising from a breach of this obligation. 11 Humans may at any time request documentary evidence of the consents obtained.
Disclaimer of liability of 11 Humans
11 Humans is a technology provider engaged by the User to assist, externally and on a complementary basis, with the User’s professional work. Accordingly, 11 Humans does not take part in the professional relationship between the User and their athletes or patients, nor does it intervene in obtaining consents, in the conduct of the professional treatment or in the technical decisions made by the User. Any breach, omission or fault related to obtaining informed consent, to the scope of the professional treatment or to the use the User makes of the information generated on the platform shall be the User’s sole responsibility, and no liability whatsoever for such matters may be attributed to 11 Humans.
Rights of data subjects
Data subjects may exercise their rights of access, rectification, updating, inclusion and deletion. Requests shall be channeled through the User or, failing that, to the contact email address of 11 Humans, which will cooperate in handling them.
Security
11 Humans implements reasonable technical and organizational measures to safeguard the data. No system is absolutely impregnable; therefore, 11 Humans does not guarantee the complete impossibility of unauthorized access resulting from causes beyond the diligence of 11 Humans.
7. Privacy
Details on the collection, use and protection of personal data can be found in the Privacy Policy, which forms an integral part of these Terms. Acceptance of these Terms implies acceptance of the Privacy Policy.
8. Confidentiality
The parties mutually undertake to maintain the confidentiality of the information to which they gain access in connection with the service, including methodologies, reports, data on players and clubs, and technical, commercial or strategic information. This obligation shall remain in force for the duration of the subscription and for a period of five (5) years after its termination.
9. Intellectual Property
The platform, as well as its software, design, trademark, logos, database, content, methodologies, interpretation matrices, report templates, internal prompts and assessment models, are the exclusive property of 11 Humans or are duly licensed to it.
These Terms do not transfer any intellectual property rights to the User. They only grant the User a limited, personal, non-exclusive, non-transferable and revocable license of use for the duration of the subscription.
Individual reports generated by the User for their athletes or patients may be used in the course of the User’s professional activity. Reproducing, commercializing or reusing the underlying methodology, as well as creating competing products, is prohibited. Likewise, extracting, replicating or transferring to third parties the templates, prompts, matrices or structures proprietary to 11 Humans is prohibited.
10. Liability
11 Humans is a support tool. It is not responsible for the professional decisions, diagnoses, interventions or recommendations that the User makes based on the information generated by the platform. Such decisions are the sole responsibility of the User or of the User’s technical staff.
11 Humans will endeavor to keep the platform continuously available. However, interruptions may occur due to maintenance, updates, technical failures or force majeure. Uninterrupted availability and the complete absence of errors are not guaranteed.
To the maximum extent permitted by applicable law, the total financial liability of 11 Humans to the User, on any grounds whatsoever, shall not exceed the amounts actually paid during the twelve (12) months preceding the event giving rise to the claim. Nor shall 11 Humans be liable for indirect damages, lost profits, loss of opportunity or reputational damage.
11. Suspension and Termination for Breach
11 Humans may suspend or terminate the subscription, without any right to a refund, in the event of a serious breach by the User, including, by way of example: fraudulent use of the platform, attempted security breaches, sharing of credentials, breach of data protection regulations or of third-party consent, or use of the platform for purposes contrary to the law or to professional ethics.
12. Amendments to the Terms
11 Humans may amend these Terms when necessary, due to changes in the service, in regulations or in its internal practices. Amendments will be notified to the User by email or through the platform at least fifteen (15) calendar days before they take effect.
If the User does not agree with the amendments, the User may cancel their subscription before they take effect. Continued use of the platform after that date shall constitute acceptance of the new terms.
13. Contact
For commercial inquiries, support or matters related to the subscription, the User may write to aviv@elevenhumans.com or contact us via WhatsApp at +598 96 705 687. The User may also use the contact form on this site.
For complaints or the exercise of rights over personal data, the User may write to jzeinal@elevenhumans.com. Said addresses will also be used to send notices to the email address registered in the User’s account when necessary.
Address: Luis Lamas 3192, Montevideo, Uruguay.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the Oriental Republic of Uruguay. Any dispute shall be submitted to the jurisdiction of the competent Courts of Montevideo, Uruguay, unless the law applicable in the User’s jurisdiction, in particular consumer protection rules, provides otherwise.
15. General Provisions
Entire agreement
These Terms and the Privacy Policy constitute the entire agreement between the User and 11 Humans regarding the use of the platform, and supersede any prior agreement or communication.
Severability
If any clause is declared null, illegal or unenforceable, the remaining clauses shall retain their full force and effect.
Assignment
The User may not assign their account or their contractual position without the prior written authorization of 11 Humans. 11 Humans may assign its position to affiliated or successor companies, upon prior notice to the User.
No waiver
Failure to exercise, or delay in exercising, any right provided for in these Terms shall not constitute a waiver thereof.
Acceptance
Checking the box “I have read and accept the Terms and Conditions” at the time of registration constitutes the User’s express, free, informed and unequivocal manifestation of their intent to be bound by these Terms and by the Privacy Policy. Such acceptance covers both the free trial period and the paid subscription that the User subsequently purchases.
11 Humans will keep an electronic record of said acceptance, including the date, time, IP address and the version of the Terms in force at the time of acceptance, in accordance with Law No. 18,600 of the Oriental Republic of Uruguay (Ley N° 18.600).