1. What cookies are
Cookies are small text files that a website stores on your device when you visit it. They are used to remember information between pages or between visits: for example, that you have already logged in or in which language you prefer to view the interface.
They are usually classified as technical or strictly necessary —without them the service does not work— and non-necessary, such as analytics, personalization or advertising cookies, which require your prior consent.
2. Cookies on this website
Marketing cookies are only activated if you accept them. When you first visit, you will see a notice to accept or reject them. If you reject them or do not respond, they are not placed.
On this website we use:
- Meta marketing cookies (_fbp, _fbc) — placed by the Meta Pixel to measure the effectiveness of our ads on Facebook and Instagram. Only with your consent.
- Your cookie preference — we store in your browser (localStorage) whether you accepted or rejected marketing cookies, so that we do not ask you again on every visit.
- The source of your first visit — we store in your browser (localStorage) the campaign parameters of the link through which you arrived, the ad click identifiers (fbclid, gclid), the referring page and the date. They are sent to 11 Humans only if you sign up, so that we know which channel generated the sign-up.
The data you voluntarily send us through the contact form is processed in accordance with the Privacy Policy, not through cookies.
3. Cookies on the platform
The customer platform, hosted at app.elevenhumans.com, does use cookies, but only technical and strictly necessary ones:
- Session and authentication — they keep you logged in while you use the platform and spare you from having to enter your credentials on every screen. Without them, access is not possible.
- Language preference — they remember the language in which you chose to view the interface so that we do not ask you again on every visit.
These cookies are not used to build advertising profiles and are not shared with third parties for commercial purposes. Because they are strictly necessary, the regulations do not require prior consent to place them, although they do require that you be informed about them, which is what we do here.
4. Third-party cookies
The only third-party tool used for advertising purposes on the website is the Meta Pixel, from Meta Platforms, and it is only loaded if you accept marketing cookies. Meta processes that information in accordance with its own privacy policy.
Please note that, if you follow a link from our website to LinkedIn, Instagram or WhatsApp, those services will apply their own cookie policies once you are on them. We have no control over, or responsibility for, that processing.
Likewise, when you subscribe to a plan, the payment process is completed within the environment of the contracted payment gateway, which applies its own policies.
5. How to manage them
You may change your decision at any time from Cookie preferences, at the bottom of each page of the website. In addition, all browsers allow you to view, block or delete cookies and stored data from their settings, usually in the privacy or browsing data section.
If you block the technical cookies of app.elevenhumans.com, you will not be able to log in or use the platform: they are essential for it to work.
6. Changes to this policy
If we add other cookies that are not strictly necessary, we will update this policy and ask for your consent before placing them.
7. Contact
If you have any questions about this policy, you may write to us at aviv@elevenhumans.com or contact us via WhatsApp at +598 96 705 687.